Privacy Policy

Privacy Policy

At Memento Memory Makers, we are dedicated to protecting your privacy and delivering high-quality services. 

This policy explains how we handle your personal information and outlines our ongoing responsibilities to you.

We follow the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). 

These principles guide how we collect, use, disclose, store, protect and manage personal information.

You can view the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website: https://www.oaic.gov.au/

What is Personal Information and why do we collect it?

Personal Information refers to any information or opinion that can identify an individual. Examples of the Personal Information we may collect include your name, address, email address, phone number and fax number.

We collect Personal Information in various ways, including through correspondence, phone conversations, emails, our website (https://mementomemorymakers.com.au) media and publications, publicly available sources, cookies and occasionally from third parties. 

We do not guarantee the privacy practices or policies of any third-party websites or links that may appear on our site.

We collect your Personal Information primarily to provide our products and services, communicate with clients, and carry out marketing activities. 

We may also use your information for related secondary purposes where such use would reasonably be expected. 

You may opt out of receiving marketing communications at any time by contacting us in writing.

Where appropriate, we will explain why we are collecting your Personal Information and how it will be used at the time of collection.

Sensitive Information

Under the Privacy Act, Sensitive Information includes details about an individual’s racial or ethnic origin, political opinions, political association membership, religious or philosophical beliefs, trade union or professional association membership, criminal historyor health information.

We will only use or disclose Sensitive Information in the following situations:

· For the primary purpose for which it was collected

· For a directly related secondary purpose that would reasonably be expected

· With your explicit consent

· Where required or authorised by law

Third Parties

Where it is reasonable and practical, we will collect Personal Information directly from you. However, in some situations, we may receive information about you from third parties. 

When this occurs, we will take reasonable steps to notify you and ensure you are   

aware of the information we have received.

Disclosure of Personal Information

Your Personal Information may be disclosed in certain circumstances, including:

· To third parties where you have provided 

  consent

· When disclosure is required or     

  authorised by law 

Security of Personal Information

We retain Personal Information in a manner that reasonably safeguards it against misuse, loss, and unauthorised access, modification or disclosure.

When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to either destroy it or permanently de-identify it. 

Notwithstanding the foregoing, Personal Information forming part of client records will be retained for a minimum period of seven (7) years, or for any longer period as required by law or regulatory obligation.

Access to your Personal Information

You are entitled to request access to the Personal Information we hold about you, and to seek its correction or amendment, subject to any applicable exceptions under law. Requests for access must be submitted to us in writing.

Memento Memory Makers does not levy a fee for the lodgement of an access request; however, we reserve the right to charge a reasonable administrative fee for the provision of copies of Personal Information.

To protect the integrity and security of your Personal Information, we may require you to provide satisfactory identification prior to releasing any requested information.

Maintaining the Quality of your Personal Information

It is important to Memento Memory Makers that the Personal Information we hold is accurate, complete, and current. 

We will take reasonable steps to ensure that your Personal Information is maintained accordingly. 

If you become aware that any information, we hold about you is inaccurate, incomplete, or outdated, you are requested to notify us as soon as practicable so that we may amend our records and continue to provide services in an effective and compliant manner.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries 

If you have any queries or complaints about our Privacy Policy please contact us at:

MEMENTO MEMORY MAKERS

BONNYRIGG NSW 2177

jimmy.nguyen@mementomemorymakers.com.au

+61 431 571 999